Help Center
Welcome to our Help Center, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
What products does WUPRO Cinema mainly sell?
WUPRO Cinema specializes in high-quality home theater products under its own brand, including projectors, projection screens, and a range of peripheral products such as laser TV integrated cabinets. We are committed to providing users with an exceptional home theater experience.
What types of projection screen products do you offer?
WUPRO Cinema offers a variety of projection screen products, including Fixed Frame Screens, Motorized Floor Rising Screens, Motorized Drop-down Screens, and Manual & Portable outdoor screens.
How does WUPRO Cinema classify your projection screens?
We classify our screens mainly by their frame types and installation styles.
Under each series, the specific screen fabric used will be indicated after the product name.
Gallery: Fixed Frame Screen
LeApex: Floor Rising Screen
FlowArc & QuadraArc: Motorized Drop-down Screen
Cirrus: In-ceiling Recessed Screen
What types of projectors are your projection screens compatible with?
We understand that different types of projectors require compatible screen materials to achieve optimal performance. Therefore, we provide specialized screen materials for Ultra Short Throw (UST) projectors, Standard Throw (Long Throw) projectors.
What sizes of projection screens do you offer?
We usually offer screen sizes from 72" to 150", which already covers most home setups. Some special screen materials can even go up to 200 inches or more
About Delivery and Return
How long does international delivery take?
For standard-sized packages, air freight is typically available, with delivery times ranging from 7–15 business days depending on the destination.
However, for oversized items that exceed air shipping limits (such as certain long-length projection screens), only sea freight may be available, which may take approximately 30–50 days.
In such cases, we will contact you in advance to confirm the shipping plan and expected timeline.
We also provide real-time tracking information so you can monitor your shipment every step of the way.
Can I return a product if I'm not satisfied with my purchase?
Absolutely. We offer a 14-day return policy for any reason. As long as the product is in its original condition with all accessories and packaging included, you can request a return.
About Service
What should I do if the product has defects or doesn't work?
Within 24 hours of receiving the product, if there are any non-human-caused damages or factory defects, WUPRO Cinema provides a dedicated after-sales service of "replacement instead of repair".
What kind of customer support services do you provide?
We offer round-the-clock online customer service support, telephone support, and email support. No matter what issues you encounter or what help you need, we will provide you with satisfactory answers and services as soon as possible.
How can I get the latest product information and promotional activities from WUPRO Cinema?
You can follow our official website, social media platforms, or subscribe to our email newsletters to receive the latest product information and promotional activity notifications.