Repair Options

Depending on your location and product issue, we offer the following repair solutions:

• Local Repair ——If available in your region.
• Return to China/Overseas Warehouse ——We'll guide you through the shipping process.
• Replacement ——If the product is deemed unrepairable, a replacement will be offered.

Covered by Warranty

◾ Projectors

• Failure to power on or frequent shutdowns
• Abnormal fan noise or system noise (non-user-caused)
• Image issues (screen flickering, lines, white spots, dead pixels)
• Port failures (e.g., HDMI, USB, audio output not functioning)
• Autofocus or keystone correction failure

◾ Projection Screens

• Fabric defects not caused by external damage (e.g., cracks, loose stitching, holes)
• Malfunctioning motor, remote, controller, or other components
• Screen stuck, retract failure, misalignment, or noisy operation
• Installation components failing to hold securely

◾ Accessories

• Original remotes, power adapters, and signal cables not working
• Button failure, unstable connection, or internal defects not due to misuse

Not Covered by Warranty (All Products)

• Damage due to misuse, drops, impact, water exposure, high temperature/humidity, or unstable power
• Cosmetic damage (scratches, cracks, paint peeling, mold, burns)
• Unauthorized repair or modification
• Missing valid proof of purchase (invoice/order info)
• Shipping damage without a complete unboxing video
• Beyond the warranty period
• Free gifts or purchases from unauthorized channels
• Performance lag caused by aging systems (e.g., freezing, slow boot-up)
• Improper cleaning leading to screen surface damage

Service Process

1. Contact Us via email at service@wuprocinema.com.

2. Provide the following:

1) Order number or invoice.

2) Product serial number (SN), if available.

3) Photos or video showing the issue clearly.

4) Description of the problem.

5) For DOA or shipping damage: Submit a complete unboxing video (from seal to testing).

3. Evaluation: Our customer service team will confirm if the issue is within the warranty coverage.

4. Solution Offered: We will arrange repair, replacement, or return logistics depending on the situation.

We are not responsible for the loss of data or programs. You should back up any important data before sending in your product for service.