WUPRO Cinema LeApex Smart Motorized Floor Rising Screen Grey Crystal

Yes, if your order has not yet been shipped. Once dispatched, we cannot guarantee changes. Any additional fees (interception or correction charges) incurred after shipment must be covered by the customer.

We will contact you immediately to offer: 1. Full refund; 2. Wait for restock; 3. Alternative model; 4. Direct shipping from our China warehouse.

Currently, we cannot ship to island countries. If your country is an island and you accidentally place an order, our team will contact you promptly to arrange a full refund.

Please do not refuse without contacting us. Any return shipping, storage, or re-delivery fees incurred will be the customer's responsibility.

Even if your order was originally shipped from China, we support returns to our local warehouses whenever possible. If we have a warehouse in your country or a nearby region, customers may return the product to the corresponding local warehouse. For example:

• UK customers may return to our UK warehouse
• EU customers may return to our Germany warehouse
• US customers may return to our US warehouse

Speckle is a physical phenomenon caused by the interference of laser light when it reflects on the screen surface. It is more commonly noticeable on high-brightness, triple-laser projectors such as Hisense C2 Pro/Ultra, C3 Pro/Ultra, Valerion Visionmaster Pro/Max, Xgimi Titan Noir Max, Xgimi Horizon 20 Pro/Max.

Grey Crystal and Black Crystal are metallic-coated materials and do not provide speckle suppression. If you are sensitive to speckle, we recommend Soft Matte Grey or Soft Matte White materials instead.

In most cases, when viewing distance exceeds 3 meters, speckle becomes almost invisible.

Grey Crystal uses a specialized optical coating designed to enhance perceived brightness and image punch, achieving a gain of up to 1.2.

If projector brightness is too low, the image may appear flatter and the advantages of the Grey Crystal surface may not be fully realized.

Yes, it is compatible with 4K, 8K, and 3D content. The screen itself does not add these functions; the projector must support the corresponding resolution or 3D functionality to display them.

We do not recommend using it in bright, direct daytime environments without light control. For the best performance during the day, drawing the curtains or dimming the lights is highly recommended. The Grey Crystal delivers its absolute best, vivid performance in a dim or darkened room.

Grey Crystal: The Grey Crystal features a higher gain reflection, delivering a noticeably brighter image. This makes it exceptionally good for 3D content, vibrant HDR scenes, and ensuring that peak highlights stay punchy and vivid.

Black Crystal: The Black Crystal has a much darker base tint, which dramatically improves black levels and room contrast. It excels at rendering dark, cinematic scenes with incredible shadow detail, providing a true home-theater feel for sci-fi, horror, or moody movies.

Our screen surface is designed to provide consistent optical performance across the entire screen, but it does not actively compensate for off-axis projection angles.

When a projector is installed off-center, brightness uniformity is usually determined more by the projector’s optical capabilities than by the screen itself. Features such as optical lens shift and better off-axis light control can help maintain a more even image.

Some brightness variation may still occur depending on the projection angle, projector model, and room conditions.

Yes. The screen uses a seamless one-piece surface and does not include a bottom black border.

For the best viewing experience, please project within the recommended viewing area.

No, wall mounting brackets are not included in the standard package contents.

If your installation requires wall mounting brackets, they are available as an optional accessory and can be purchased separately.

There are no strict limitations on projector installation.

Grey Crystal is compatible with different projection setups, including ceiling-mounted projection, front projection, and table placement.

The remote control of LeApex is RF (radio frequency).

No. Grey Crystal does not use a removable black backing layer.

It is not recommended to install the screen directly in front of a window, as the material is not fully light-blocking and some light may pass through from the back depending on the ambient lighting conditions.

Minor creases may occasionally occur during transportation or long-term packaging and are generally cosmetic rather than a functional issue.

We recommend leaving the screen fully extended for some time after installation. In most cases, the surface tension and material elasticity will gradually reduce the visibility of the marks.

If the creases remain noticeable after several days of use, please contact us with photos and we will help evaluate the situation.

Yes, it can be used outdoors, especially in the evening when visibility is better. To protect the motor and ensure long-term performance, avoid direct sunlight exposure and keep the screen away from water or moisture.

Yes, it can be wall-mounted. We offer a dedicated wall bracket accessory on our website.

Yes, LeApex is compatible with Google Assistant, Amazon Alexa, and Tuya for voice control and smart home integration.

The power cable exits from the left side by default and cannot be changed.

Please consider the outlet location when planning your installation.

Floor Rising screens are currently offered in standard sizes only and are not available for custom dimensions.

Yes. Available fabrics: Soft Matte White AT and Grey Crystal AT. We offer AT perforated version at no extra customization cost.

Dry Cleaning: Gently wipe the screen surface with a feather duster.

Wet Cleaning: If dry cleaning is not enough, gently wipe the surface with a tissue or soft cloth lightly dampened with clean water. Do not use alcohol, solvents, or any chemical cleaning agents.