Experience Exquisite
4K Detail

Smart TV Cabinet

Gallery Fixed
Frame Screen

Product Parameter Product Parameter
Acoustically NO
Alr ALR Varies By Fabric
Control Method Remote Control / Voice Control / APP Control / Sync with Projector
Frame Color White
Frame Materieal Aluminium Alloy
Gain 0.6-1.2
Installation In-Ceiling Mount (Hidden)
Screen Fabric CBSP/Black Crystal/Grey Crystal/ Soft Matte Grey/Soft Matte White
Throw Type Standard/Long/Ultra Short Throw
Va 160°

Help Center

We’ve gathered the most common questions to help you quickly during shopping and setup.

Still need help? Feel free to leave us a message below.

Customer Support:
Monday - Friday: 8:00am – 8:30pm
Average response time: 2h

Purchase & Logistics

Can I change my shipping address after placing an order? +

Yes, if your order has not yet been shipped. Once dispatched, we cannot guarantee changes. Any additional fees (interception or correction charges) incurred after shipment must be covered by the customer.

Where are the in-ceiling hidden screens shipped from? +

Since in-ceiling hidden screens are considered a more specialized installation product, they are currently shipped directly from China. At the moment, we do not keep overseas warehouse stock for these models.

Can you ship to island countries? +

Currently, we cannot ship to island countries. If your country is an island and you accidentally place an order, our team will contact you promptly to arrange a full refund.

What happens if I refuse the delivery? +

Please do not refuse without contacting us. Any return shipping, storage, or re-delivery fees incurred will be the customer's responsibility.

Picture Performance

Which screen material should I choose? +

The best material depends on your projector type and room lighting conditions.

  • CBSP CLR → Best for UST projectors in bright living rooms
  • Soft Matte White → Best image purity and lowest laser speckle
  • Soft Matte Grey → Better contrast with balanced speckle suppression
  • Black Crystal → Strong black levels for dark rooms
  • Grey Crystal → Higher brightness and vivid image performance
  • If minimizing laser speckle is your top priority, we strongly recommend our Soft Matte Grey or Soft Matte White materials.

    Does the screen support 4K, 8K, or 3D content? +

    Yes, it is compatible with 4K, 8K, and 3D content. The screen itself does not add these functions; the projector must support the corresponding resolution or 3D functionality to display them.

    Features & Installation

    Is the screen tensioned?+

    Yes. WUPRO Cirrus in-ceiling models use a tab-tension system to help maintain better screen flatness and reduce edge curling over time.

    What is the housing made of? +

    he housing is made from reinforced aluminum alloy.

    Is the remote control infrared, RF, or Bluetooth? +

    The remote control of Cirrus is RF (radio frequency).

    Does the screen have a black backing layer on the back? Can it be removed? +

    The black area you see is not a separate backing layer attached to the rear of the screen material. It is actually painted directly onto the original screen surface.

    Please note that this black coating can be removed upon request. Kindly make sure to leave a note when placing your order if you would like it removed.

    Can I install the screen in front of a window? Will light pass through the material? +

    It is not recommended to install the screen directly in front of a window, as the material is not fully light-blocking and some light may pass through from the back depending on the ambient lighting conditions.

    How much space is needed inside the ceiling?+

    The required ceiling depth depends on the screen size and housing structure. Please contact us for detailed installation dimensions before construction.

    Is the top black drop adjustable? +

    Yes, the top black drop is controlled via the remote. While we pre-set a default height before shipment, you can manually adjust both the upper and lower limits to match your installation needs. Once the limit setting is completed, the screen will automatically remember and return to the saved position each time, so there’s no need to adjust it repeatedly. Please note that the black drop cannot exceed the designed maximum limit for each size.

    Does it support voice control or smart home systems? +

    Yes,Cirrus is compatible with Google Assistant, Amazon Alexa, and Tuya for voice control and smart home integration.

    Customization & Maintenance

    Can I customize the housing color?+

    Standard colors is white. Black housing not available.

    Can I customize a size not listed? Do you charge extra? +

    Yes, we support customized sizes up to 150 inches. We offer this at no extra customization cost. Please note that customized products do not support returns once production starts.

    Do you offer acoustically transparent screens? Do you charge extra? +

    Yes. Available fabrics: Soft Matte White AT and Grey Crystal AT. We offer AT perforated version at no extra customization cost.

    How should I clean the screen surface? +

    Dry Cleaning: Gently wipe the screen surface with a feather duster.

    Wet Cleaning: If dry cleaning is not enough, gently wipe the surface with a tissue or soft cloth lightly dampened with clean water. Do not use alcohol, solvents, or any chemical cleaning agents.

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