Politique de remboursement

Cancellation Policy

You may cancel your order at any time before the product has been shipped or produced. In the event of a cancellation, a full refund will be issued. Once the product has been shipped, cancellations can no longer be processed.

Return Policy

14-Day Cooling-Off Period

You may return your order within 14 days from the date of delivery under our cooling-off period policy, in accordance with consumer protection guidelines.

Eligibility Requirements:

• The product must be unused, in original condition, and in its complete original packaging, including all accessories, manuals, and protective materials.

• If your order included any free gifts, they must be returned together with the main product.

• A valid receipt or proof of purchase must be provided.

• You must provide a clear video showing the product has been fully repacked and protected in a way that ensures safe return transit. This helps avoid disputes over product condition during shipping and ensures a smoother refund process. Please note that lack of video evidence may impact the eligibility or processing speed of your refund.

Additional Notes:

• The 14-day return period starts from the date of delivery.

• Return shipping costs are the responsibility of the customer.

• A restocking fee of up to 1% may apply.

To Initiate a Return:

You may begin the process via wuprocinema.com, but we strongly recommend contacting our customer service directly at service@wuprocinema.comto receive proper return authorization and instructions.

Merchandise Not Eligible for Return or Exchange

• Customized or made-to-order items

• Products that have been installed or used, including screens that have been mounted, unrolled, or assembled

• Items returned without original packaging or with missing components/accessories

• Items with visible damage, stains, scratches, or deformation not present at delivery

• Products that have been misused or damaged due to incorrect handling or installation

• Items that have been modified or repaired by non-authorized third parties

• Special clearance or final-sale items, as clearly stated at the time of purchase

 

30-Day Price Match Policy

If the price of a product you purchased drops within 30 days from the payment date, we’ll refund the difference.

How to Request:

• Contact our customer service with your order number and a screenshot or link of the lower price.

• Once confirmed, the difference will be refunded to your original payment method.

Not Eligible:

• Prices from personal discounts (e.g. spin-the-wheel prizes, special coupon codes) are not covered, as they are not available to all customers and time-limited.